{"id":164,"date":"2021-04-20T09:57:37","date_gmt":"2021-04-20T09:57:37","guid":{"rendered":"https:\/\/taluns.com\/?page_id=164"},"modified":"2025-03-07T20:40:05","modified_gmt":"2025-03-07T20:40:05","slug":"about-us-01","status":"publish","type":"page","link":"https:\/\/taluns.com\/?page_id=164","title":{"rendered":"Sobre Nosotros"},"content":{"rendered":"

[vc_row full_width=\u00bbstretch_row\u00bb full_height=\u00bbyes\u00bb columns_placement=\u00bbtop\u00bb css=\u00bb.vc_custom_1737949772379{background-image: url(https:\/\/taluns.com\/wp-content\/uploads\/2025\/01\/coverAboutUS.png?id=3300) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb el_class=\u00bbvc-col-no-pt\u00bb][vc_column][g5element_space spacing=\u00bb245″ spacing_md=\u00bb120″][g5element_heading layout_style=\u00bbstyle-02″ title=\u00bbNOSOTROS\u00bb subtitle=\u00bbTODO SOBRE\u00bb switch_line_field=\u00bbon\u00bb title_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%22100%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%2260%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%221%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb subtitle_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%2220%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22capitalize%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%220%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb][\/vc_column][\/vc_row][vc_row][vc_column offset=\u00bbvc_col-lg-offset-1 vc_col-lg-10 vc_col-md-12″ el_class=\u00bblg-col-pd-left-right-15″ css=\u00bb.vc_custom_1620197640542{padding-right: 85px !important;padding-left: 85px !important;}\u00bb][g5element_space spacing=\u00bb38″ spacing_md=\u00bb18″][g5element_space spacing=\u00bb25″ spacing_md=\u00bb12″][vc_column_text css=\u00bb.vc_custom_1738015042508{margin-bottom: 0px !important;}\u00bb]<\/p>\n

Somos una empresa global certificada \u00abWomen Owned\u00bb, especializada en servicios de BPO, KPO e ITO potenciados por soluciones innovadoras de Inteligencia Artificial. Ofrecemos soluciones integrales dise\u00f1adas para mejorar la eficiencia organizacional de nuestros clientes mediante el uso de tecnolog\u00eda avanzada y metodolog\u00edas personalizadas.<\/span><\/p>\n

Nuestro compromiso inquebrantable con la excelencia operativa nos posiciona como socios estrat\u00e9gicos, convirtiendo desaf\u00edos empresariales en oportunidades sostenibles de crecimiento y diferenciaci\u00f3n, superando constantemente las expectativas de nuestros clientes a trav\u00e9s de la innovaci\u00f3n y adaptabilidad al mercado global.<\/span><\/p>\n

[\/vc_column_text][g5element_space spacing=\u00bb150″ spacing_md=\u00bb120″][\/vc_column][\/vc_row][vc_row][vc_column width=\u00bb1\/3″][vc_column_text]<\/p>\n

Nuestra Historia<\/h3>\n

[\/vc_column_text][vc_column_text]<\/p>\n

Fundada hace 10 a\u00f1os por una mujer con 22 a\u00f1os de experiencia en el sector, Taluns se dedica a ofrecer oportunidades laborales a j\u00f3venes en su primer empleo, contribuyendo al desarrollo social. Operamos de manera completamente remota, con agentes en diversas ciudades de Colombia y otros pa\u00edses.<\/span><\/p>\n

\n
\n

Nuestra Metodolog\u00eda<\/strong><\/span><\/h3>\n<\/div>\n<\/div>\n
\n
\n

An\u00e1lisis Detallado:<\/strong>\u00a0Identificamos desaf\u00edos y objetivos espec\u00edficos de cada cliente mediante un enfoque basado en datos.<\/span>
\nDise\u00f1o Estrat\u00e9gico:<\/strong>\u00a0Creamos soluciones adaptadas que garantizan resultados efectivos y alineados con las metas del cliente.<\/span>
\nImplementaci\u00f3n Eficiente:<\/strong>\u00a0Configuramos sistemas, equipos y plataformas de manera \u00e1gil y precisa, asegurando una r\u00e1pida adopci\u00f3n.<\/span>
\nSeguimiento y Mejora Continua:<\/strong>\u00a0Evaluamos resultados y ajustamos estrategias para maximizar el impacto y garantizar la sostenibilidad.<\/span><\/p>\n<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/3″][vc_single_image image=\u00bb3303″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb][g5element_space spacing=\u00bb30″ spacing_md=\u00bb20″][vc_single_image image=\u00bb3302″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb onclick=\u00bbcustom_link\u00bb link=\u00bbhttps:\/\/taluns.com\/wp-content\/uploads\/2025\/02\/CO_S63175997_TALUNS-GROUP-SAS_2023-1.pdf\u00bb][\/vc_column][vc_column width=\u00bb1\/3″][vc_column_text]<\/p>\n

Compromisos y Certificaciones de Taluns: Impacto Social, Ambiental y Empresarial<\/h4>\n

[\/vc_column_text][vc_column_text]<\/p>\n

Liderazgo Femenino:<\/strong> Promovemos equidad e inclusi\u00f3n, avalado por nuestra certificaci\u00f3n de WEConnect International, que nos reconoce como una empresa liderada por mujeres. <\/span><\/p>\n

Primer Empleo Juvenil:<\/strong> Brindamos oportunidades laborales a j\u00f3venes en su primera experiencia. <\/span><\/p>\n

Trabajo Digno:<\/strong> Cumplimos con todas las prestaciones de ley y fomentamos un entorno laboral seguro. <\/span><\/p>\n

Compromiso Ambiental:<\/strong> Nuestra operaci\u00f3n 100% remota minimiza la huella ecol\u00f3gica.<\/span><\/p>\n

Nuestra Cultura Organizativa:<\/span><\/h5>\n

Con una estructura plana, fomentamos la flexibilidad, la colaboraci\u00f3n y la eficiencia financiera. Hemos sido reconocidos por nuestra innovaci\u00f3n y excelencia en el servicio.<\/span><\/p>\n

Fortalezas Clave: <\/span>
\n\u2705<\/span><\/span> Experiencia: Amplio conocimiento del sector y necesidades empresariales. <\/span>
\n\u2705<\/span><\/span> Eficiencia Operativa: Soluciones dise\u00f1adas para reducir costos manteniendo la calidad. <\/span>
\n\u2705<\/span><\/span> Enfoque Personalizado: Adaptamos nuestros servicios a cada cliente y sector.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][g5element_space spacing=\u00bb100″][\/vc_column][\/vc_row][vc_row equal_height=\u00bbyes\u00bb css=\u00bb.vc_custom_1738900973138{background-image: url(https:\/\/taluns.com\/wp-content\/uploads\/2025\/01\/fondoVerde.png?id=3310) !important;}\u00bb responsive=\u00bbvc_hidden-md vc_hidden-sm vc_hidden-xs\u00bb][vc_column][g5element_space spacing=\u00bb20″ spacing_md=\u00bb0″][\/vc_column][vc_column width=\u00bb1\/2″ offset=\u00bbvc_col-md-3 vc_col-xs-6″][g5element_heading layout_style=\u00bbstyle-02″ title=\u00bbInteligencia Artificial\u00bb description=\u00bbUtilizamos tecnolog\u00eda avanzada para optimizar procesos y tomar decisiones informadas en tiempo real.\u00bb limit_width=\u00bb200″ title_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%2216%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%220%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb description_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%22%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb][\/vc_column][vc_column width=\u00bb1\/2″ el_class=\u00bbtext-center\u00bb offset=\u00bbvc_col-md-3 vc_col-xs-6″][g5element_heading layout_style=\u00bbstyle-02″ title=\u00bbExperiencia del Cliente\u00bb description=\u00bbPriorizamos la satisfacci\u00f3n del cliente, ofreciendo soluciones personalizadas y eficientes.\u00bb limit_width=\u00bb200″ title_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%2216%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%220%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb description_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%22%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb][\/vc_column][vc_column width=\u00bb1\/2″ offset=\u00bbvc_col-md-3 vc_col-xs-6″][g5element_heading layout_style=\u00bbstyle-02″ title=\u00bbReducci\u00f3n de Costos\u00bb description=\u00bbImplementamos estrategias eficaces para ayudar a tu empresa a maximizar sus recursos y reducir gastos operativos.\u00bb limit_width=\u00bb200″ title_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%2216%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%220%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb description_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%22%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb][\/vc_column][vc_column width=\u00bb1\/2″ offset=\u00bbvc_col-md-3 vc_col-xs-6″][g5element_heading layout_style=\u00bbstyle-02″ title=\u00bbProductividad\u00bb description=\u00bbNuestras soluciones estan dise\u00f1adas para aumentar la eficiencia y la productividad de tu equipo.\u00bb limit_width=\u00bb200″ title_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%2216%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%220%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb description_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%22%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb][\/vc_column][vc_column offset=\u00bbvc_col-xs-12″][g5element_space spacing=\u00bb20″ spacing_md=\u00bb0″][\/vc_column][\/vc_row][vc_row][vc_column][g5element_space][\/vc_column][\/vc_row][vc_row content_placement=\u00bbmiddle\u00bb el_class=\u00bbvc-col-no-pt\u00bb][vc_column width=\u00bb1\/2″][vc_column_text]<\/p>\n

\u00a1Impulsemos el \u00c9xito
\nde su Empresa!<\/strong><\/span><\/h2>\n

[\/vc_column_text][vc_column_text]<\/p>\n

En Taluns Group, con m\u00e1s de una d\u00e9cada de experiencia y un equipo con 29 a\u00f1os de conocimiento combinado, hemos demostrado ser un socio confiable para organizaciones de m\u00faltiples sectores. Nuestro compromiso es dise\u00f1ar estrategias que respondan a las necesidades espec\u00edficas de cada cliente, impulsando resultados medibles y transformadores. Todo fundamentado en un an\u00e1lisis profundo de los desaf\u00edos organizacionales y una implementaci\u00f3n precisa de tecnolog\u00edas avanzadas que potencian la productividad y fortalecen la experiencia del cliente.<\/span><\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=\u00bb1\/2″ offset=\u00bbvc_col-md-5″][g5element_space spacing=\u00bb28″ spacing_md=\u00bb20″][vc_single_image image=\u00bb3467″ img_size=\u00bbfull\u00bb alignment=\u00bbright\u00bb css=\u00bb.vc_custom_1741223065622{margin-bottom: 0px !important;}\u00bb el_class=\u00bbcustom-md-single-image-right\u00bb][g5element_space spacing=\u00bb150″][\/vc_column][\/vc_row][vc_row][vc_column][g5element_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=\u00bb3470″ img_size=\u00bbfull\u00bb][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

 <\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1738886488146{margin-bottom: -40px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}\u00bb responsive=\u00bbvc_hidden-sm vc_hidden-xs\u00bb][vc_column width=\u00bb1\/2″ css=\u00bb.vc_custom_1738899811802{margin-top: 80px !important;border-top-width: 80px !important;padding-top: 80px !important;}\u00bb][vc_single_image image=\u00bb3361″ img_size=\u00bbfull\u00bb][\/vc_column][vc_column width=\u00bb1\/2″][g5element_heading layout_style=\u00bbstyle-02″ title=\u00bbLiliana L\u00f3pez\u00bb subtitle=\u00bbFundadora y CEO de Taluns Group SAS\u00bb title_typography=\u00bb%7B%22font_family%22%3A%22Poppins%22%2C%22font_weight%22%3A%22700%22%2C%22font_style%22%3A%22normal%22%2C%22font_size_lg%22%3A%2260%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%2232%22%2C%22align%22%3A%22right%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%221.5%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%22%2C%22hover_color%22%3A%22%22%7D\u00bb subtitle_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%2220%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22right%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%22%2C%22hover_color%22%3A%22%22%7D\u00bb][g5element_space spacing=\u00bb50″][vc_column_text]<\/p>\n

Con m\u00e1s de 20 a\u00f1os de experiencia en el sector\u00a0BPO, Contact Center y Customer Experience<\/strong>, Liliana L\u00f3pez ha trabajado en la prestaci\u00f3n de servicios especializados para empresas de diversos sectores, incluyendo\u00a0banca, salud, consumo masivo, recreaci\u00f3n, seguros y entidades p\u00fablicas<\/strong>. Su enfoque combina\u00a0consultor\u00eda estrat\u00e9gica y ejecuci\u00f3n operativa<\/strong>, asegurando que cada servicio inicie con un diagn\u00f3stico detallado y una soluci\u00f3n alineada a las necesidades del cliente.<\/span><\/p>\n

Como fundadora y CEO de\u00a0Taluns Group SAS<\/strong>, ha promovido la integraci\u00f3n de\u00a0inteligencia artificial y automatizaci\u00f3n de procesos<\/strong>\u00a0en los servicios de atenci\u00f3n al cliente, mejorando la eficiencia y optimizando la experiencia de usuario en m\u00faltiples canales de comunicaci\u00f3n. Adem\u00e1s, cuenta con amplia experiencia en\u00a0exportaci\u00f3n de servicios<\/strong>, trabajando con clientes en mercados internacionales como\u00a0Estados Unidos, Canad\u00e1 y Espa\u00f1a<\/strong>, apoyando la expansi\u00f3n global de las operaciones de sus clientes.<\/span><\/p>\n

M\u00e1s all\u00e1 de su experiencia en el sector, Liliana tiene una fuerte vocaci\u00f3n por el\u00a0desarrollo del talento joven<\/strong>, brindando oportunidades a nuevas generaciones para que adquieran experiencia en el mundo laboral. A trav\u00e9s de Taluns Group, ha impulsado iniciativas que permiten a j\u00f3venes talentos fortalecer sus habilidades y crecer profesionalmente en un entorno din\u00e1mico y de aprendizaje constante.<\/span><\/p>\n

Adem\u00e1s de dirigir la empresa, Liliana es\u00a0consultora, entrenadora y conferencista<\/strong>\u00a0en estrategias de servicio y ventas telef\u00f3nicas, contribuyendo al desarrollo de modelos de atenci\u00f3n m\u00e1s eficientes y personalizados para sus clientes. Su trayectoria refleja un compromiso constante con la\u00a0innovaci\u00f3n, la formaci\u00f3n de talento, la exportaci\u00f3n de servicios y la mejora continua<\/strong>\u00a0en la gesti\u00f3n de servicios tercerizados.<\/span><\/p>\n

[\/vc_column_text][g5element_space spacing=\u00bb50″][g5element_space spacing=\u00bb50″][g5element_space spacing=\u00bb50″][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1738886722397{margin-bottom: -40px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}\u00bb responsive=\u00bbvc_hidden-lg vc_hidden-md\u00bb][vc_column][g5element_heading layout_style=\u00bbstyle-02″ title=\u00bbLiliana L\u00f3pez\u00bb subtitle=\u00bbFundadora y CEO de Taluns Group SAS\u00bb title_typography=\u00bb%7B%22font_family%22%3A%22Poppins%22%2C%22font_weight%22%3A%22700%22%2C%22font_style%22%3A%22normal%22%2C%22font_size_lg%22%3A%2260%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%2232%22%2C%22align%22%3A%22left%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%221.5%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%22%2C%22hover_color%22%3A%22%22%7D\u00bb subtitle_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%2225%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22left%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%22%2C%22hover_color%22%3A%22%22%7D\u00bb][g5element_space spacing=\u00bb50″][vc_column_text]<\/p>\n

Con m\u00e1s de 20 a\u00f1os de experiencia en el sector\u00a0BPO, Contact Center y Customer Experience<\/strong>, Liliana L\u00f3pez ha trabajado en la prestaci\u00f3n de servicios especializados para empresas de diversos sectores, incluyendo\u00a0banca, salud, consumo masivo, recreaci\u00f3n, seguros y entidades p\u00fablicas<\/strong>. Su enfoque combina\u00a0consultor\u00eda estrat\u00e9gica y ejecuci\u00f3n operativa<\/strong>, asegurando que cada servicio inicie con un diagn\u00f3stico detallado y una soluci\u00f3n alineada a las necesidades del cliente.<\/span><\/p>\n

Como fundadora y CEO de\u00a0Taluns Group SAS<\/strong>, ha promovido la integraci\u00f3n de\u00a0inteligencia artificial y automatizaci\u00f3n de procesos<\/strong>\u00a0en los servicios de atenci\u00f3n al cliente, mejorando la eficiencia y optimizando la experiencia de usuario en m\u00faltiples canales de comunicaci\u00f3n. Adem\u00e1s, cuenta con amplia experiencia en\u00a0exportaci\u00f3n de servicios<\/strong>, trabajando con clientes en mercados internacionales como\u00a0Estados Unidos, Canad\u00e1 y Espa\u00f1a<\/strong>, apoyando la expansi\u00f3n global de las operaciones de sus clientes.<\/span><\/p>\n

M\u00e1s all\u00e1 de su experiencia en el sector, Liliana tiene una fuerte vocaci\u00f3n por el\u00a0desarrollo del talento joven<\/strong>, brindando oportunidades a nuevas generaciones para que adquieran experiencia en el mundo laboral. A trav\u00e9s de Taluns Group, ha impulsado iniciativas que permiten a j\u00f3venes talentos fortalecer sus habilidades y crecer profesionalmente en un entorno din\u00e1mico y de aprendizaje constante.<\/span><\/p>\n

Adem\u00e1s de dirigir la empresa, Liliana es\u00a0consultora, entrenadora y conferencista<\/strong>\u00a0en estrategias de servicio y ventas telef\u00f3nicas, contribuyendo al desarrollo de modelos de atenci\u00f3n m\u00e1s eficientes y personalizados para sus clientes. Su trayectoria refleja un compromiso constante con la\u00a0innovaci\u00f3n, la formaci\u00f3n de talento, la exportaci\u00f3n de servicios y la mejora continua<\/strong>\u00a0en la gesti\u00f3n de servicios tercerizados.<\/span><\/p>\n

[\/vc_column_text][g5element_space spacing=\u00bb50″][vc_single_image image=\u00bb3361″ img_size=\u00bbfull\u00bb][\/vc_column][\/vc_row][vc_row full_width=\u00bbstretch_row\u00bb gap=\u00bb35″ css=\u00bb.vc_custom_1737670042806{background-color: #269b46 !important;}\u00bb el_class=\u00bbvc-col-no-pt\u00bb][vc_column][g5element_space spacing=\u00bb96″ spacing_md=\u00bb68″][g5element_heading layout_style=\u00bbstyle-02″ title=\u00bb\u00a1Somos los mejores!\u00bb title_typography=\u00bb%7B%22font_family%22%3A%22Poppins%22%2C%22font_weight%22%3A%22600%22%2C%22font_style%22%3A%22normal%22%2C%22font_size_lg%22%3A%2245%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb][g5element_space spacing=\u00bb62″ spacing_sm=\u00bb42″][\/vc_column][vc_column width=\u00bb1\/3″ el_class=\u00bblg-col-pd-left-right-15″ css=\u00bb.vc_custom_1622192385603{padding-right: 30px !important;padding-left: 30px !important;}\u00bb][g5element_image_box layout_style=\u00bbstyle-02″ icon_image=\u00bb3284″ img_style=\u00bbimg-default\u00bb img_size=\u00bbcustom\u00bb img_width=\u00bb100″ title=\u00bbProductividad de Empleados\u00bb title_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%2220%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb description_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%2216%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb]<\/p>\n

Nuestro contact center omnicanal mejora la eficiencia al unificar la gesti\u00f3n de llamadas, correos electr\u00f3nicos y otros canales de comunicaci\u00f3n. Esta integraci\u00f3n facilita la supervisi\u00f3n y formaci\u00f3n de agentes, optimizando su desempe\u00f1o y productividad.<\/span><\/p>\n

[\/g5element_image_box][g5element_space spacing=\u00bb\u00bb spacing_sm=\u00bb45″][\/vc_column][vc_column width=\u00bb1\/3″ el_class=\u00bblg-col-pd-left-right-15″ css=\u00bb.vc_custom_1622192398115{padding-right: 30px !important;padding-left: 30px !important;}\u00bb][g5element_image_box layout_style=\u00bbstyle-02″ icon_image=\u00bb3283″ img_style=\u00bbimg-default\u00bb img_size=\u00bbcustom\u00bb img_width=\u00bb100″ title=\u00bbManejo de Gran Volumen de Operaci\u00f3n\u00bb title_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%2220%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb description_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%2216%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb]<\/p>\n

La centralizaci\u00f3n de datos y la automatizaci\u00f3n nos permiten gestionar grandes vol\u00famenes de interacciones de manera m\u00e1s efectiva. Estas soluciones aseguran una operaci\u00f3n fluida y eficiente, incluso durante picos de alta demanda.<\/span><\/p>\n

[\/g5element_image_box][g5element_space spacing=\u00bb\u00bb spacing_sm=\u00bb45″][\/vc_column][vc_column width=\u00bb1\/3″ el_class=\u00bblg-col-pd-left-right-15″ css=\u00bb.vc_custom_1622192407766{padding-right: 30px !important;padding-left: 30px !important;}\u00bb][g5element_image_box layout_style=\u00bbstyle-02″ icon_image=\u00bb3282″ img_style=\u00bbimg-default\u00bb img_size=\u00bbcustom\u00bb img_width=\u00bb100″ title=\u00bbSoluciones Integrales\u00bb title_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%2220%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb description_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%2216%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb]<\/p>\n

Al integrar avanzadas soluciones tecnol\u00f3gicas, ofrecemos una\u00a0 experiencia omnicanal completa. Esto abarca desde la prestaci\u00f3n de servicios hasta la implementaci\u00f3n de la tecnolog\u00eda necesaria, garantizando que nuestros clientes reciban un soporte integral y cohesivo.<\/span><\/p>\n

[\/g5element_image_box][g5element_space spacing=\u00bb\u00bb spacing_sm=\u00bb45″][\/vc_column][vc_column][g5element_space spacing=\u00bb120″ spacing_sm=\u00bb35″][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row full_width=\u00bbstretch_row\u00bb full_height=\u00bbyes\u00bb columns_placement=\u00bbtop\u00bb css=\u00bb.vc_custom_1737949772379{background-image: url(https:\/\/taluns.com\/wp-content\/uploads\/2025\/01\/coverAboutUS.png?id=3300) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb el_class=\u00bbvc-col-no-pt\u00bb][vc_column][g5element_space spacing=\u00bb245″ spacing_md=\u00bb120″][g5element_heading layout_style=\u00bbstyle-02″ title=\u00bbNOSOTROS\u00bb subtitle=\u00bbTODO SOBRE\u00bb switch_line_field=\u00bbon\u00bb title_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%22100%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%2260%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22%22%2C%22line_height%22%3A%221%22%2C%22letter_spacing%22%3A%22%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb subtitle_typography=\u00bb%7B%22font_family%22%3A%22%22%2C%22font_weight%22%3A%22%22%2C%22font_style%22%3A%22%22%2C%22font_size_lg%22%3A%2220%22%2C%22font_size_md%22%3A%22%22%2C%22font_size_sm%22%3A%22%22%2C%22font_size_xs%22%3A%22%22%2C%22align%22%3A%22%22%2C%22text_transform%22%3A%22capitalize%22%2C%22line_height%22%3A%22%22%2C%22letter_spacing%22%3A%220%22%2C%22color%22%3A%22%23ffffff%22%2C%22hover_color%22%3A%22%22%7D\u00bb][\/vc_column][\/vc_row][vc_row][vc_column offset=\u00bbvc_col-lg-offset-1 vc_col-lg-10 vc_col-md-12″ el_class=\u00bblg-col-pd-left-right-15″ css=\u00bb.vc_custom_1620197640542{padding-right: 85px !important;padding-left: 85px !important;}\u00bb][g5element_space spacing=\u00bb38″ spacing_md=\u00bb18″][g5element_space spacing=\u00bb25″ spacing_md=\u00bb12″][vc_column_text css=\u00bb.vc_custom_1738015042508{margin-bottom: 0px !important;}\u00bb] Somos una empresa global certificada \u00abWomen Owned\u00bb, especializada en servicios de BPO, KPO e ITO potenciados […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-164","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/taluns.com\/index.php?rest_route=\/wp\/v2\/pages\/164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/taluns.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/taluns.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/taluns.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/taluns.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=164"}],"version-history":[{"count":47,"href":"https:\/\/taluns.com\/index.php?rest_route=\/wp\/v2\/pages\/164\/revisions"}],"predecessor-version":[{"id":3490,"href":"https:\/\/taluns.com\/index.php?rest_route=\/wp\/v2\/pages\/164\/revisions\/3490"}],"wp:attachment":[{"href":"https:\/\/taluns.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}